Privacy Policy - DigitalNext

Privacy Policy

Effective Date: 29/04/2025

Welcome to DigitalNext. Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including the DigitalNext E-SMS Service and WhatsApp Sender, accessible at https://sms.digitalnext.lk/.

1. Information We Collect

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Company/Organization name
  • Billing details (if applicable)

b. Usage Data:

  • IP address
  • Device and browser type
  • Access times and dates
  • Pages viewed and actions taken

c. Message Content: Only necessary data for delivering SMS or WhatsApp messages is processed. Message content is stored temporarily and is never shared or sold.

2. How We Use Your Information

We use the collected information to:

  • Provide and operate our services
  • Send service-related communications
  • Respond to customer support requests
  • Improve our platforms and customer experience
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your information. However, we may share your data with:

  • Service providers assisting with hosting, messaging, or analytics
  • Regulatory bodies, if legally required
  • Meta Platforms, only when necessary for WhatsApp Business integration

4. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution. Message logs may be retained up to 6 months unless otherwise required by regulation.

5. Data Security

We implement industry-standard security practices to protect your data from unauthorized access, disclosure, alteration, or destruction. All data transmission is encrypted using SSL.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent to data processing
  • Lodge a complaint with a local data protection authority

To request access or deletion, please email us at info@digitalnext.lk.

7. Use of Meta Developer App / WhatsApp API

We comply with Meta's policies for Business App usage. Data processed through WhatsApp Sender is never used for advertising or non-service-related purposes. Consent is required from all end recipients before sending messages.

8. Cookies and Tracking

Our platforms may use cookies for analytics and user session management. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised "29/04/2025"

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Headquarters:
25/1A, Kandy 2108,
Central Province, Sri Lanka

Hotline:
+94 77700 1761
+94 710797 829

Call Center:
+94 81 207 3085
+94 117 133 736

Email:
info@digitalnext.lk
career@digitalnext.lk